Commonly Asked Questions
Frequently Asked Questions
Do you ship internationally?
Yes but not to all countries. Please select your country from the drop down menus at the top and bottom of every sales page
Do I get tracking?
Yes, all orders now include an Australia Post tracking number which will be emailed to you as soon as your order is packed and a mailing label has been issued to me.
How much does shipping cost?
Nothing. Shipping is included in all prices unless otherwise stated on the sales page.
How quickly are orders dispatched?
I usually ship within 2 business days. If there is a delay you will be notified.
Do you sharpen knives?
Yes! Every knife we sell is professionally sharpened before it leaves the workshop. We also offer sharpening services — please contact us for details.
Do you offer business coaching?
Yes, I offer coaching for folks starting or growing a sharpening/knife business. Please contact me to learn more.
Do you ship kangaroo tails internationally?
No. Due to customs restrictions, kangaroo tails can only be shipped to Australian addresses.
Can I track my order?
Yes. Tracking numbers are supplied via email on every order once packed and the shipping label is printed.
Do you accept returns?
If your order arrives damaged or defective, please contact us immediately. For hygiene and safety reasons, we can’t accept returns on used knives.
How do I contact you?
You can reach us via the contact page or by replying to your order confirmation email.
Are international duties, tariffs and customs charges included?
United States: Yes. US import requirements mandate that we pay all applicable import duties, tariffs, taxes and customs clearance charges, so these costs are included.
All other international destinations: Any import duties, VAT/GST, customs clearance charges, local taxes or carrier fees imposed by the destination country are payable by the recipient.
